FAQ
ABOUT MYLILITH
Why Choose MyLilith Nails?
Handcrafted with Love ❤️ Unlike the mainstream press-on nails produced en masse by machines, every MyLilith nail is meticulously handcrafted. Our skilled nail technicians put their heart and soul into each piece, ensuring they're not only beautiful but durable. Each nail goes through a 7-step coating process, just like a salon manicure.
Designed for Perfection 👌 Where typical press-ons might fall short, MyLilith nails shine. We've designed our nails with a dual-focus approach:
- Thickened Tips: For enhanced durability, ready to take on your day without a chip.
- Flexible Base: For a snug fit that feels custom-made for your natural nails.
The Best of Both Worlds 🌍 With MyLilith nails, you don't have to choose between convenience and quality. Our handmade nails offer the salon finish you love with the ease, flexibility, and affordability of press-ons. It's a win-win!
Your Style, Our Craft
Choosing MyLilith means opting for nails that feel as good as they look. Say goodbye to the cheap, brittle feel of machine-made press-ons. Welcome to a world where quality meets convenience, and where your nails are a statement of your unique style and personality.
Dive into the MyLilith experience – where beauty is handcrafted, just for you. 💕
Why use press-ons?
If you haven't tried them before, here are some reasons why press on's are amazing!
♻️ Reusable (the MyLilith kit comes with sticky tabs and glue!)
⏰Convenient (less than 10 min to apply and 10 mins to remove)
💸 Affordable (much cheaper than getting them done at the salon, with the same quality!)
🚫 No damage (they're built for temporary wear and wont damage your nails)
🎨 Customisable (use a nail clipper and our nail filer to get the length you desire!)
Are press-ons for me?
They're perfect if:
👩💻You can't wear nails to work! Simply use our temporary sticky tabs and remove them after 2-4 days of use
💅You like changing your nail designs often
😢You have damaged/weak nails (press on's are way less damaging than gel or acrylics)
😍 You love getting your nails done... but they cost too much and grow out too fast!
Will press-on nails damage my natural nails?
Safe and Sound Application:
- No Damage Here: If you apply them as directed, our press-ons are your nails' new best friend! They're actually a fantastic alternative to traditional manicures that can be harsh on your natural nails.
The Right Way to Remove:
- Gentle Does It: The key to maintaining your natural nails' health is in the removal process. To avoid any oopsies, we've got you covered with step-by-step instructions. Following our guide will ensure your nails stay in top shape.
So, yes, you can have it all—glamour, style, and healthy nails. Dive into the MyLilith experience with peace of mind, knowing your natural nails are being cared for every step of the way! 🌈✨
Can I wear press-on nails if I have short nails?
Absolutely, our nails works regardless whether you have short or long nails.
Can I shower, swim, and wash dishes with press-on nails?
Absolutely!
Our press-ons are not just pretty; they're practical! Designed to be waterproof and incredibly durable, they're your go-to accessory for all of life's adventures 💖🌊.
PRODUCT RELATED
How do I apply the press on's?
Step 1: Prep!
DO NOT miss this step as prepping your nails correctly is essential to allowing your press on's to stay on as long as possible!
1. Start by pushing back your cuticles using the cuticle stick & filing down your nails.
2. Gently buff your nails using the nail file in the kit.
4. Wipe all your nails completely with the alcohol wipe This will remove the natural oils on your nailbeds which prevents the adhesive from working as well!
Step 2: Choose Adhesive
Option 1) Adhesive Tabs (Short term wear)
• Choose the sticky tab that is the correct size for each of your nail beds, and apply the adhesive.
Option 2) Nail Glue (Longer term wear)
• Apply a pea sized amount of nail glue on your natural nail, and on the back of the MyLilith nails.
• Be careful not to touch the glue with your fingertips, as it bonds quickly!
Step 3: Press!
Apply Glowie nails at a 45 degree angle and press down firmly for 20-30 seconds, ensuring you remove all air bubbles upon application.
Tutorials
Application tips?
- To extend the wear of your press on's, avoid water contact 3 hours after application, this will really extend the wear time of the sticky tabs or glue!
- Do not touch your nails with your fingertips AFTER you've wiped them with the alcohol pad, as that will add back the oils on your nails that you removed with the alcohol wipe.
- Make sure to choose the right SIZE for your nails that aren't too large, or too small, as this might cause MyLilith nails to fall off pre-maturely! Having press on's either too small or large for you means that water can get under your press on's, and interact with the glue underneath which might cause discolouration or pre-mature lifting.
How long do the nails stay on for?
Temporary Wear (up to 3-4 days): With the correct prep, your nails will last up to 3-4 days with our sticky tabs included in your MyLilith nail kit.
Extended Wear (up to 3 weeks): For nails applied with our nail glue with the correct prep, they can last up to 3 weeks. (We've heard some people have had them on for 6 weeks at a time!)
Note that these estimates can vary depending on your lifestyle and whether you used the correct application technique!
Make sure to always remove any oils from your nail bed by wiping them with an alcohol pad (provided in the kit), before applying the sticky tabs or glue!
How do I remove them?
You can easily remove your press on's with NO damage by soaking them in hot water, soap and oil (any kind such as cuticle oil, kitchen oil or body oil) for 10-15 minutes! Slowly and carefully pry them off with our included cuticle stick, give it a quick clean, and they are ready to be worn again!
Note: Some nails may take longer than others to come off depending on how much glue you used, and how long it's been since you've applied your press on's.
Can I reuse them?
100%!
Our nails are designed to be super durable and long-lasting so that they can be reused multiple times!
Simply buff off the residue glue from the nail using our nail filer and place them back in the case for next time's use 😊
MyLilith press-on nails are designed for anyone who seeks both style and sustainability ♻️.
What if the size I bought don’t fit me perfectly?
Everyone's fingers are as unique as their style. If a nail or two doesn't fit quite right, don’t worry! We’ve got easy fixes to tailor them to your perfect fit:
Trim to Fit:
- Nail Clipper or File: If a nail is too wide, simply trim the edges with a nail clipper or gently file it down. Voila, a custom width!
Adjust the Curve:
- Heat It Up: If the curvature doesn't match, boil a glass of water and press the nail against the warm glass for about 30 seconds. The gentle heat softens it slightly.
- Shape It: Quickly press the nail onto your natural nail, molding it to fit your unique curve.
Can I change the shape/length of the nails?
Yess! We purposely made our press on's available in sizes medium-long because you can always go shorter and change the shape of the nail by clipping and filing them!
ORDER & SHIPPING
Shipping Methods
We have the following shipping options available in the UK.
Economy - Delivery in 4 to 7 Business Days via UPS/USPS
Standard - Delivery in 3 to 5 Business Days via UPS/USPS
Express - Order by Noon GMT. Processing begins that same day. Delivery in 2 to 3 Business Days via UPS
Priority - Order by Noon GMT. Processing begins that same day. Delivery in 1 to 2 Business Days via UPS
Please allow 1-2 business days for processing before orders ship from our warehouse.
If shipping to a P.O. Box or APO/FPO address, you must select Economy. Please note transit times will vary.
Please note we do not ship to freight forwarding address.
Do you offer free shipping?
Yes!! We offer free standard shipping domestically across the UK for all orders over £60 GBP 🥰
Do you ship internationally?
Yes we do! Make sure to check the international rates for your country calculated at checkout 😊
International customs and duty fee
As we are unable to advise the exact amount of custom and duty fees, buyers are responsible for all customer and duty fees that may occur to the order once it has reached the destination.
When will I receive my order?
Domestic (3-5 days). All orders will be fulfilled within 1-2 business days, and standard shipping will usually take 2-5 business days across the UK! We also have express shipping available 😊
International (2-3 weeks). International shipping will take on average 10-28 business days as it's coming all the way from the UK 🇬🇧
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on MyLilithStudio.com.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact info@mylilithstudio.com to investigate.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.
You can also choose to pay with PayPal, Apple Pay, and Google Pay.
RETURNS & EXCHANGES
Can I return or exchange my nails?
As a small business, we want you to be completely satisfied with your online purchase.
Please note that due to hygiene concerns we are unable to provide exchanges or refunds for change of mind or if you wish to request a different style/size. We encourage you to review your order carefully before making a purchase.
Damages and Issues: if the item arrives damaged, or if you have received the wrong item, please contact us immediately at info@mylilithstudio.com.
To be eligible for a return, your item must meet the following criteria:
- Requests must be made within 7 days of receiving the item.
- The item must be in the same condition as when you received it.
- It should be unused, with all tool kit items
- The item must be in its original packaging.
- You will need to provide the receipt or proof of purchase.
Refunds will be processed within 14 days of receiving the returned package in its original condition. Please note, we do not accept items returned to us without prior approval.
If you have any further questions or require assistance, please don't hesitate to contact us at info@mylilithstudio.com. We are here to help you throughout the return process.
ORDER ISSUES
Can I cancel my order?
If you wish to cancel your order before your order have been process and shipped, you can send an email at info@mylilithstudio.com.
Unfortunately once an order is shipped we're unable to cancel the order.
I accidentally ordered the wrong item!
Once an order is placed we're not able to cancel or make any changes to the order.
I entered the wrong shipping address!
Uh oh! We’ll need to try and fix this for you before your order ships, so please get in touch straight away (email us: info@mylilithstudio.com) with your Order ID and correct shipping address :)
My Package is missing. Can you help?
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact us for assistance.
Please note, MyLilith is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact us to investigate.
I received a wrong or faulty item.
If you've double checked your order confirmation and have received the wrong item or it turned up faulty, please reach out to us (info@mylilithstudio.com) so we can help right away!
For faulty items, our team are able to assist with this as a priority, so please reach out before making a return :)
For further information, please refer to the Returns & Exchanges section.
OTHERS
When will you restock?
Caught your eye on a sold-out design? Don't worry; we've got you covered!
Crafted with Care:
- Because each MyLilith nail set is handcrafted (no mass production here!), our most loved designs can fly off the virtual shelves quickly. We're all about quality over quantity.
Stay in the Loop:
- Notify Me: Simply head over to the product page of your heart's desire and hit the “Notify Me When Available” button. This not only helps us know which sets to prioritize but also ensures you're among the first to know once they're back, ready to dazzle.
We're working tirelessly to bring back your favorites, making sure everyone gets a piece of the MyLilith magic. Thank you for your patience and support! 💖
Can I create an account?
Register for an account here: https://mylilithstudio.com/account and enjoy the following benefits:
• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences
How do I get a MyLilith discount?
Discount Terms
Sale:
The sale is valid on select items only. Eligible items will be marked with a sale price. Sale items are not eligible for any other promotions or discounts. Limited quantities available.
Promotion available for a limited time, while supplies last. All sales are final and cannot be returned. Discounts cannot be applied to past purchases, shipping costs, taxes, or gift card purchases.
Applicable shipping and handling charges apply to all products.
MyLilith reserves the right to modify these terms at any time without notice.
Discount codes:
Discounts could not be combined (with the exception of free shipping) Limit 1 use per code. While supplies last.
Offer expires 30 days after first received. Offer excludes Bundles, Gift Cards, and Sale items. Offer cannot be applied to past purchases, shipping costs, taxes, or gift card purchases. Offer cannot be sold or otherwise exchanged. MyLilith reserves the right to extend or end offer without notice.
Do you have an affiliate programme?
Yes! Proceed here to sign up to our affiliate programme, we will assign a commission tier for you based on the profile you submitted, ranging from 15-25%. Your tier will also get promoted based on your sales. Share MyLilith with us and earn together!
Influencer Programme Terms & Conditions
We’d love for you to share you experience with us! Showcase your purchase, and earn money based on views! See how here!
Eligibility & Content Creation:
1. Participants must create original, engaging content featuring MyLilith press-on nails on TikTok, Instagram, or YouTube.
2. Mention of our website (MyLilithStudio.com) is required in the content.
3. Participants must tag @MyLilithStudio and include #MyLilithStudio in their post tags.
4. Following @MyLilithStudio on TikTok or Instagram is a must for participation.
View Count & Earnings:
1. Earn £1 for every 1,000 authentic views, with a starting payout of £5 for 5,000 views.
2. The typical maximum payout per video is £30. Payouts exceeding this amount could be negotiated on a case-by-case basis, taking into account factors such as view counts, influencer reach, and the quality of the video.
3. Views must be authentic. MyLilith reserves the right to determine the authenticity of the views on a case-by-case basis.
4. The payout is determined based on the number of views at the point of submission. Future increases in views are not eligible for additional payouts.
Submission & Claim Process:
1. To claim earnings, reach out to info@mylilithstudio.com with the following information:
- Link to the video.
- Proof of ownership of the account (e.g., screenshot of the account's profile page).
- Screenshot of the video analytics showing the view count.
2. MyLilith reserves the right to review each submission thoroughly and determine its eligibility for a payout.
3. Claims deemed unauthentic or not meeting the programme's terms will be refused.
Payout Terms:
1. Approved payouts will be processed and disbursed within 7 working days following acceptance of the claim.
2. MyLilith reserves the right to adjust, amend, or terminate the influencer programme or its terms at any time without prior notice.
By participating in the MyLilith Influencer Programme, you agree to these Terms & Conditions. We're excited to see your creativity shine and to welcome you to the MyLilith family!
CONTACT
If you have anymore questions please feel free to email us at info@mylilithstudio.com. We aim to respond to messages within 48 hours 🤍